Storage Charing Cross Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Charing Cross provides storage and associated services, including collection, delivery, and removal-related services. By placing a booking, paying a deposit, using our storage, or instructing us to carry out any related services, you agree to be bound by these Terms and Conditions.
Definitions
In these Terms and Conditions, the following words have the meanings given:
Customer means the person, company, or organisation that requests or uses our services.
Services means any storage, collection, delivery, removal, packing, handling, or associated services provided by Storage Charing Cross.
Goods means the items and property that you ask us to store, collect, transport, or otherwise handle.
Contract means the agreement between you and Storage Charing Cross, incorporating these Terms and Conditions and any written quotation or confirmation we issue.
Scope of Services
Storage Charing Cross provides secure storage facilities and related services, which may include the collection and delivery of Goods, removal of Goods from your premises, and the loading, unloading, and handling of Goods. The precise scope of Services to be provided will be set out in our quotation and booking confirmation.
We reserve the right to decline or cease provision of Services at our reasonable discretion where we consider the Goods to be unsafe, unlawful, or unsuitable for handling or storage.
Booking Process
You may request a quotation for our Services by providing details of the Goods, the addresses involved, and the dates you require. Quotations are provided based on the information supplied and are subject to survey or further clarification where necessary.
A booking is only confirmed when we have issued written confirmation of acceptance and, where required, received any deposit or advance payment specified in the quotation. Until this point, any quotation or proposed date is indicative and may be withdrawn or varied.
You are responsible for ensuring that all information provided at the booking stage is accurate, complete, and up to date, including the nature, volume, and value of the Goods, the access conditions at collection and delivery points, and any special handling requirements. If the information supplied proves to be incorrect or incomplete, we may adjust our charges, amend the Services, or cancel the booking in accordance with these Terms and Conditions.
Any changes to a confirmed booking, including changes to dates, times, addresses, scope of work, or the volume of Goods, must be requested as early as possible. We will use reasonable efforts to accommodate changes, but cannot guarantee availability. Additional charges may apply where changes affect the time, distance, manpower, or equipment required.
Payments and Charges
Our charges are set out in the quotation or tariff provided to you. Unless otherwise stated, all prices are exclusive of any applicable taxes or statutory charges that may be imposed.
We may require full or partial payment in advance of the Services, including non-refundable deposits for certain bookings. Details of the payment schedule will be confirmed in writing. For ongoing storage, charges are typically payable in advance for each storage period.
Payments must be made by the methods we accept at the time and within the timeframes specified in our invoice or confirmation. If payment is not received when due, we may suspend Services, refuse release of Goods, or terminate the Contract. We may also charge interest on overdue amounts at a reasonable rate from the date payment became due until payment is received in full.
Where the actual work carried out differs from the original quotation due to additional services requested or circumstances outside our control, we may adjust our charges accordingly. This may include, but is not limited to, delays caused by access issues, waiting time beyond any allowance in the quotation, the need for additional staff or equipment, or increases in the volume or weight of Goods.
Customer Responsibilities
You are responsible for ensuring that:
The Goods are properly packed, labelled, and prepared for handling and storage, unless we have expressly agreed to provide packing services.
All Goods are owned by you or that you have full authority from the owner to enter into this Contract.
Access to collection and delivery addresses is safe, lawful, and suitable for the vehicles and personnel required. This includes ensuring any parking permissions or arrangements needed at your premises or at any relevant location are in place.
No Goods handed to us for storage or removal contain prohibited items, hazardous materials, or waste as defined in these Terms and Conditions.
If we are required to work at premises not owned by you, you must ensure that the owner or occupier has given all necessary consent and that we are made aware of any particular restrictions or requirements.
You must notify us in writing of any Goods that are of high value, fragile, or require special care. Failure to do so may affect the level of protection and liability available under these Terms and Conditions.
Prohibited and Restricted Goods
The following items must not be stored or handled by us and must not be included amongst your Goods:
Explosives, firearms, ammunition, or weapons of any kind.
Flammable, corrosive, toxic, or otherwise hazardous materials, including gases, chemicals, paints, and solvents.
Perishable or living items, including food, plants, and animals.
Illegal goods, counterfeit items, or any items whose possession or transport is unlawful.
Waste, contaminated materials, or items intended for disposal.
Cash, precious metals, jewellery, valuable documents, or items of exceptional value unless expressly agreed in writing.
If such items are discovered, we may refuse to collect them, require their immediate removal from storage, or arrange for lawful disposal at your cost. You will be responsible for any loss, damage, fines, or expenses we incur as a result of your breach of this clause.
Waste Regulations and Disposal
Storage Charing Cross is not a waste carrier or disposal operator unless explicitly agreed as part of a separate service. You must not hand over items to us that are intended solely for disposal or that constitute household, commercial, or hazardous waste unless we have specifically agreed to provide a removal and disposal service in compliance with applicable waste regulations.
Where we agree to remove unwanted items, they will be handled, transported, and disposed of in accordance with regulatory requirements. Additional charges may apply for disposal, recycling, or special handling of bulky or restricted items.
You remain responsible for accurately describing any items to be removed or disposed of, particularly where they may be classified as hazardous or controlled waste. If we incur penalties, charges, or additional costs due to incorrect information or breach of waste regulations, you will be liable for those costs.
Access to Storage and Security
Access to stored Goods will be subject to our operating procedures and any access rules in place at the relevant facility. You may be required to provide identification or proof of authority before access or release of Goods is permitted.
You must keep safe any keys, access codes, or security credentials provided to enable you to access your Goods. You agree not to share such credentials with unauthorised persons. We accept no liability for loss or damage caused by unauthorised access resulting from your failure to safeguard these credentials.
We will take reasonable steps to maintain the security of our premises and the Goods stored, but we do not guarantee absolute security. Our liability for loss or damage is limited as described in these Terms and Conditions.
Cancellations and Amendments
You may cancel a booking by giving us written notice in accordance with any cancellation policy stated in our quotation or confirmation. Where no specific policy is stated, the following will apply:
If you cancel more than seven days before the scheduled start of the Services, any deposit may be refunded at our discretion, less any reasonable administrative costs incurred.
If you cancel within seven days but more than 48 hours before the scheduled start, we may retain all or part of the deposit and may charge a cancellation fee up to a reasonable proportion of the quoted price.
If you cancel within 48 hours of the scheduled start, we may charge up to the full quoted price to cover staff, vehicle, and facility allocation.
If we need to cancel or materially alter the Services due to circumstances within our control, we will offer an alternative date or a refund of any payments received for Services not provided. We will not be liable for any indirect or consequential loss arising from any such cancellation or alteration.
Delays and Access Issues
We will use reasonable endeavours to carry out the Services on the dates and at the times agreed, but any times provided are estimates and are not guaranteed unless expressly stated. We are not liable for delays caused by circumstances beyond our reasonable control, including traffic conditions, accidents, severe weather, or the actions of third parties.
If we are unable to proceed with the Services due to access issues, lack of parking, restrictions at your premises, or your failure to be present or ready at the agreed time, we may charge waiting time or rearrangement fees. If the delay makes it impractical to complete the Services on the day, we may suspend or reschedule the work, and additional charges may apply.
Our Liability
We will exercise reasonable care and skill in providing the Services. However, our liability for loss of or damage to Goods, or for delay in providing the Services, is limited as follows except where applicable law does not allow such limitation.
We are not liable for loss or damage arising from:
Inherent defects or vulnerabilities in the Goods, including wear and tear, leakage, atmospheric or climatic conditions, or the nature of the Goods themselves.
Poor or inadequate packing carried out by you or any third party.
Items that we specifically advised were unsuitable for storage or removal, or that were stored or handled contrary to our instructions.
Loss of data, business, profits, or any indirect or consequential loss.
Our total liability for any single event or series of connected events will not exceed the lower of the actual value of the Goods affected or a reasonable financial limit set out in our quotation or policy, unless you have declared a higher value to us in writing and we have agreed to provide additional cover for an agreed fee.
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be limited or excluded.
Insurance
You are strongly advised to ensure that your Goods are adequately insured for their full replacement value during handling, transit, and storage. We may offer or arrange additional protection or recommend that you obtain your own insurance cover. Any insurance you arrange remains your responsibility and is a separate arrangement between you and your insurer.
Termination and Lien
We may terminate the Contract or suspend the Services immediately if you fail to pay any amount due, breach these Terms and Conditions, or if your conduct or instructions make it unreasonable or unsafe for us to continue.
We have a contractual lien over the Goods in our possession, meaning that we are entitled to retain possession of the Goods until all outstanding sums due to us under the Contract, or under any other agreement between us, have been paid in full. If amounts remain unpaid after reasonable notice, we may sell or dispose of some or all of the Goods and apply the proceeds towards the unpaid sums and any reasonable costs of sale or disposal. Any surplus, if applicable, will be held for you.
Data Protection
We will collect and process personal information about you solely for the purposes of providing and managing the Services, administering your account, and complying with our legal obligations. We will handle your data in accordance with applicable data protection laws and our internal policies. You are responsible for ensuring that any information you provide is accurate and up to date.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
You and Storage Charing Cross agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Any failure or delay by us in exercising any right or remedy shall not constitute a waiver of that or any other right or remedy.
These Terms and Conditions, together with any written quotation or confirmation we issue, constitute the entire agreement between you and Storage Charing Cross in relation to the Services and supersede any prior agreements, understandings, or representations, whether oral or written.
You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract the performance of the Services, in whole or in part, provided that we remain responsible for the acts and omissions of our subcontractors.
We reserve the right to amend these Terms and Conditions from time to time. Any updated version will apply to new bookings from the date of publication or notification. The version in force at the time of your booking will apply to your Contract unless otherwise agreed in writing.
